Return and Refund Policy

At The Nail Pantry, customer satisfaction is our priority. Due to the nature of our products, we maintain strict hygiene standards and therefore follow a limited return policy.

Returns & Exchanges
We only accept returns or exchanges in the following cases:
* You received a damaged product
* You received the wrong item

To request a return or exchange, you must contact us within 24 hours of receiving your order with clear proof (photos or videos).

Eligibility Conditions
To qualify for a return or exchange:
* The product must be unused and in its original packaging
* The request must be made within the specified time frame
* Proof of damage or incorrect item must be provided

Non-Returnable Items
Due to hygiene reasons, we do not accept returns or exchanges for:
* Used products
* Change of mind
* Minor variations in color or design

Refunds
Once your return is approved:
* Refunds may be issued via bank transfer, JazzCash, or Easypaisa
* In some cases, we may offer a replacement instead of a refund
* Refunds are processed within 5–7 working days after approval

Shipping Costs
* Shipping charges are non-refundable
* In case of damaged or incorrect items, return shipping may be covered by us (case dependent)

Order Cancellation
Orders can only be cancelled before they are processed or dispatched.

Contact Us
For any return or refund requests, please contact us through our website or social media platforms with your order details.